Port Operations, Planning and Logistic by Guide Lloyds

Author:Guide Lloyds
Language: eng
Format: epub

future performance. Kaplan and Norton’s (1996) original BSC model includes both financial and non-financial measures through combing four dimensions of performance measurement: financial, customer, internal business processes, and learning and growth.

In 2008, Germanischer Lloyd, in cooperation with the Global Institute of Logistics, introduced the Container Terminal Quality Indicator (CTQI). The aim of the CTQI standard is to establish a performance quality system enabling shipping lines, shippers and other port users to benchmark a container terminal’s ability to provide a high quality service and operate at best practice. CTQI includes more than 70 KPIs for measuring terminal’s performance and includes four components: management systems, internal factors, external factors, and performance evaluation (KPIs). Terminals are scored on a 100-point scale and receive certification if they achieve 50 points or more. Analytically, the CTQI is reduced to a compilation of snapshot indicators which are weighted subjectively. As such, the CTQI fails to produce a productivity or efficiency index for ports’ comparison and benchmarking.

1

A comprehensive guide of the TFPG literature, including the main TFPG index numbers and the methodological approaches used to calculate them, is provided by OECD (2002).

2

Input orientations (input savings) versus output orientations (output augmenting) are used throughout this chapter to denote measures where the output and the input are held constant, respectively.

3

We use the phrase Decision-Making Units (DMUs) throughout this chapter to refer to benchmarked units or firms under study. The phrase was first used by Charnes et al. (1978) to include non-market units such as schools and hospitals.

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